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Access to eresources and help

 
1. Getting started
  • The links to eresources on our website will automatically prompt you to authenticate when clicked.

    The "Library eresources" authentication system isn't the same authentication system as Uni email MyUni or My Account - (your community ID ), so you may be able to login to MyUni but have a problem with eresources, or vice versa.

2. Should I login with UniKey or community ID?
  • With some exceptions, all students and staff members receive a UniKey automatically and should use the UniKey login option. Access via UniKey to Library eresources is available to staff and currently enrolled students. Almost all students may only use their UniKey to login. If you are a student and have started to have problems, check if you are in one of the student groups below:

    Which students use Community ID login?
    If you are a postgraduate student who has submitted a thesis and still need library services to complete your degree, a postgraduate research or coursework student whose candidature has been suspended, or a student intending to study a postgraduate or honours degree, you can arrange continued access by applying for a temporary extension through Student Cards. Winter or Summer School students with no UniKey may also apply. You can then use the Community ID to authenticate. Apply for your card

    Staff & University Title Holders must use their UniKey to login. University Title Holders apply for your card

3. If you can't login, check your browser settings first
  • Firstly, don't use Autocomplete. If your browser is automatically filling out or partially completing one or more of the boxes on the login screen, don't accept what it inserts. Delete the content and type it in afresh.

    If you are using a bookmark to access the Library webpages or a specific resource, delete the bookmark and start afresh by going directly to the Library website.

    Delete your browser cookies and cache/temporary internet files. For help, check your browser's help, or go to WikiHow: How to clear your browser's cache and cookies. If you are using a tablet, go to Settings and clear your browser's History, & Cookies and data.

    Ensure your browser's cookie settings allow third party cookies. For help, check your browser's Help, or go to Wikihow Enable cookies

4. Login help for UniKey users - I'm getting "Unsuccessful Login Attempt"
  • Firstly, check the troubleshooting above under "If you can’t login, try these steps first"

    Even if your UniKey is working elsewhere, Synchronise your UniKey password, wait 20 minutes, then try to login again.

    If you still have a problem, Change your UniKey password, wait 20 minutes, then try to login again.

    For forgotten passwords, or to check that your UniKey account is active, and your password is correct contact the ICT Helpdesk.

6. Submitted your thesis / suspended or intending honours or post-graduate study?
  • If you are a postgraduate student who has submitted a thesis and still need library services to complete your degree, a postgraduate research or coursework student whose candidature has been suspended, or a student intending to study a postgraduate or honours degree, you can arrange continued access by applying for a temporary Library card. Winter or Summer School students with no UniKey may also apply. You then use Borrower Number on your temporary card. Apply for your card

7. LPAB/LEC students
8. Summer/Winter School students
  • If you weren't enrolled in the Semester immediately before your Summer / Winter School class, you will need to arrange a Temporary Library card from Student Cards. You will then login using your name and the Library Borrower number on the card in the bottom set of login boxes.