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Borrow from another library (Document Delivery)

Need to access an item we don't have? We'll help you get a copy from another library through Document Delivery

What is Document Delivery?

Document Delivery enables University staff and students to request items to borrow which aren't available in our collection. We will get a scan of the item for you or arrange to borrow the item from another library so that we can loan it to you.

How do I request an item through Document Delivery?

You can register for Document Delivery and request items through MyLoans

How many items can I borrow?

  • University staff and Postgraduate students can request up to 70 items in a calendar year.
  • Undergraduate students can borrow up to 10 items in a calendar year.
  • Please note, there may be additional restrictions for special items. We'll let you know if there are additional restrictions on an item you have requested.
  • All requests are subject to Australian Copyright Legislation, which may limit how much you can request from a book or journal.

How much will it cost me to request items?

There’s no charge for requesting most items. However, if the cost of obtaining the item exceeds $80, we may charge you a gap fee. We'll let you know if there will be a charge on an item you have requested.

How quickly will I receive my request?

  • Most scanned items are received within 7 working days, depending on the library we’re requesting from.
  • Most print items (eg. books) are received within 1-3 weeks depending on the availability of the book, and the location of the library lending us the book.

How will I know the progress of my request?

  • If you want to check the progress of your requests, you can do it through MyLoans.
  • You’ll get an email from us to let you know when the item is available to borrow.

How long can I borrow the item for?

You can generally borrow items for 3-6 weeks. However, this may vary depending on the library lending the item.

Can I reborrow items from Document Delivery?

Document delivery loan items normally can’t be renewed, but we will get in contact with the library that has lent us the item, and we’ll request on your behalf. Please contact the Document Delivery Team to request a renewal.

Do you have more questions about Document Delivery?

You can read questions from other students about Document Delivery or access our online chat services through Ask us Now/Chat Now or Email the Document Delivery Team

Information for other libraries

Our Library offers Document Delivery services to other Libraries and information institutions.

Find out more about Document Delivery services for external libraries